Privacy Policy

This notice explains how DeviceFix.eu should process personal data submitted through contact forms, service requests, B2B cooperation, network work and cloud/hosting requests.

1. Controller

Controller: [Company legal name to be completed], [registration number], [fiscal code], [registered address], email: contact@devicefix.eu.

2. Data categories

Depending on the request, data may include name, company, email, phone, device details, technical descriptions, uploaded photos/files, request IDs, status history, administrative notes, IP/security logs and communication history.

3. Purposes

Data is processed for request intake, diagnostics communication, quotation, service fulfilment, B2B cooperation, network/cloud support, legal obligations, security logging and dispute handling.

4. Legal bases

Processing may rely on steps requested before entering into a contract, contract performance, legal obligations, legitimate interest in platform security and support history, or consent where required for optional communications/cookies.

5. Retention

Request and service records should be retained only as long as needed for operational, warranty, accounting, legal or dispute purposes. Uploaded diagnostic files should be minimized and removed when no longer required.

6. Recipients

Data may be processed by hosting providers, email providers, technical subcontractors, courier/logistics providers, accounting/legal advisers or authorities where legally required. Access should be limited to the purpose of the work.

7. Rights

EU data subjects may request access, rectification, erasure, restriction, portability, objection and withdrawal of consent where applicable. Use GDPR Requests for the operational request path.

8. Security

The platform uses protected storage paths, minimized public exposure, technical logs and structured request handling. No web platform can guarantee absolute security; sensitive information should be shared only when needed.