PRIORITY SERVICE
Emergency / priority diagnostics
Priority service is available only for eligible cases and capacity-dependent situations. It means faster triage and queue priority, not guaranteed repair success.
Eligible examples
- Business-critical laptop or phone.
- Urgent data access case.
- Company equipment blocking operations.
- B2B partner batch with deadline.
Not always eligible
- Severe liquid/corrosion cases.
- Missing parts or donor boards.
- Devices with unclear ownership.
- Repairs requiring long-term testing.
Commercial rule
Priority work may require additional cost because it changes queue order and technician planning.
Best practice
Use the service request form and select priority/emergency with clear business reason and deadline.
