B2B support for resellers and IT stores

A backend technical service for stores that sell devices, accessories or IT services and need a serious repair partner for diagnostics, quotations and selected repair cases.

Rolebackend repair layer

Clientsstores and resellers

Valueclear case handling

B2B VISUAL SUPPORT

Operational view for this cooperation type

B2B AIDStore batch model

Grouped devices and recurring cases reduce handling friction.

B2B AIDCondition evidence

Photo intake protects both sides before transport.

B2B AIDCommercial approval

Repair, replacement or rejection must be explicit.

SCOPE

What can be handled

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Quotation support

Technical assessment to support realistic quotations.

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Repair escalation

Cases beyond store capability can be routed to DeviceFix.eu.

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Pre-sale checks

Functional checks and fault confirmation for selected devices.

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Communication notes

Technical summaries that can be used in partner-client communication.

BOUNDARIES

Operational limits

What is required from the partner

Partner intake formEach case needs basic device and fault information.
Commercial separationThe partner remains responsible for their own pricing and customer-facing terms.
Packaging disciplineDevices must be protected during transport and clearly identified.

What is not promised

No white-label claim by defaultWhite-label cooperation must be explicitly agreed.
No automatic warranty assumptionWarranty terms depend on case type and repair scope.
No mass refurbishing promiseHigh-volume refurbishment requires separate operational planning.

B2B REQUEST

Send a structured collaboration request

Use the contact form with the correct B2B subject, device type, priority and technical details.

Open contact form View workflow