Returns & Cancellations

Service nature

Diagnostics and custom repair work are services performed for a specific device or client case. Cancellation rules depend on whether work has started and whether parts were ordered.

Before work starts

A request can generally be cancelled before diagnosis, parts ordering or technical work starts.

After approval

After approval, costs may apply for diagnostics, handling, ordered parts, performed labour or return shipping.

Cloud/digital services

Hosting, email, VPS, migration and managed services may involve immediate provisioning or configuration; cancellation terms must follow the accepted service agreement.

Finalization required: adapt this operational template with final company data and legal review before public launch.